Medicaid - Human Services Transportation

Medicaid covers only medically necessary transportation to and from a Medicaid-covered service.  Travel to and from any pharmacy is not covered.  For transportation outside of a member’s medical service area, a referral from a member’s primary care physician is required.

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You must have the following to be eligible for transportation:

•  A valid Kentucky Medicaid Card

• Must be traveling to and from a Medicaid-covered service.
  • Travel to any pharmacy  is not included.

•  No vehicle can be registered in your name or household

• Live in the following counties: Boone, Bourbon, Bullitt, Campbell,   Carroll, Clark, Estill, Fayette, Gallatin, Grant,  Harrison, Henry, Jefferson,  Kenton, Madison,  Montgomery, Nicholas, Oldham, Owen, Pendleton, Powell, Shelby, Spencer or Trimble County.

How Does it Work?

Recipients who need to schedule transportation services should contact FTSB during our normal office hours Monday through Friday from 7 am -4:30 pm and Saturday from 8 am -1 pm local time. All trips not considered "urgent care" must be scheduled 72 hours in advance. After hours paging is available including Sundays and State Holidays, for immediate or "urgent care" transportation.

Please call (859) 258-2722 or toll free at (888) 848-0989 to set up your ride today!

Routes

Vehicles are dispatched in a manner which will allow for higher utilization of each vehicle in the service area; therefore passengers may need to depart from their residence 45 minutes plus direct travel time to your destination. Routes will be designed with as much passenger convenience as possible, while continuing to encourage increased ridership.